Customer Service & Solutions Coordinator — Career Growth

Confidential; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-house training provided to support

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Company Success Payment

Job summary

We have an exciting opportunity for a motivated individual to join SGB in Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.

You will have a real passion for delivering a first-class service and an organised approach to your work.

Qualifications

• Experience in customer-facing roles preferred.
• Strong written and verbal communication.
• Ability to manage admin tasks and invoices.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

We have an exciting opportunity for a motivated individual to join SGB in Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.

You will have a real passion for delivering a first-class service and an organised approach to your work.