Read more

Brook Street; Blaydon on Tyne; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hybrid working

Supportive learning programme for new始

Job summary

Brook Street is seeking an NHS Customer Contact Centre advisor near Newcastle, within 40 miles. The temporary six‑month assignment begins with an in‑person assessment on 2 November. Hybrid working follows training, with 37.5 hours per week, shifts 8am–6pm Mon–Fri and 1 in 5 Saturdays, no outbound calls.

You will address inquiries, support patients and staff, and resolve issues using available resources with guidance from a team leader. Training is provided to help you succeed.

Qualifications

• Experience in customer service or confident communicator.
• Ability to handle enquiries via multiple channels.
• Willingness to start a new career in a NHS contact centre.

Responsibilities

• Answer customer enquiries using a variety of media promptly within performance agreements.
• Contribute to building team spirit and aiding others to succeed.
• Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.

Skills

Communication skills

Customer service

Job description

Location: Newcastle - MUST BE BASED WITHIN 40 MILES

Must be available on 2nd November for an in person assessment

Pay: £13.17 per hour

Temporary 6 month assignment with likelihood of extension

If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public.

What do we offer?

• Hybrid working - once your initial training is complete, you can work predominantly from home with the opportunity to be office based should you prefer, or if business need requires it. If you chose to work from home, you are expected to attend the office for meetings, team events, development sessions and 1 to 1 meetings where it is deemed necessary.
• 37.5 hour working weeks, in shifts across our 8am-6pm opening hours Mon-Fri, and 1 in 5 Saturdays on average 9am-3pm
• No outbound calls, and our advisors are empowered to solve customer queries using our bank of support resources and constant connection to a team leader if advice is required
• Supportive learning programme provided for all new starters

Main duties of the job

• Answer customer enquiries using a variety of media methods promptly within performance agreements
• Contribute to building team spirit and aiding others to succeed
• Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.
• Take an active part in coaching sessions and meetings with managers and your team, working collaboratively to identify improvements
• Working on computer systems, accurately inputting, updating and amending information
• Over time we would be looking for you to manage a diverse portfolio of workstreams.

You may have experience in customer service already or maybe a confident communicator, who is looking to start a new career. We would love you to apply if:

• You would be confident in taking customer telephone calls
• You have a natural talent for negotiation
• You can show empathy when dealing with some potentially challenging conversations