Customer Service Advisor | Career Growth & Benefits (Newcastle)

Scania Group; Newcastle upon Tyne; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

In-house training

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Company Success Payment

Zusammenfassung

Scania in Newcastle is seeking a Customer Service Advisor to be at the forefront of customer interaction, coordinating routine servicing, repairs and maintenance, and handling queries while raising invoices for work carried out. The role offers Monday to Friday with a rotating schedule and occasional Saturdays, with a starting salary from £27,200 and an excellent benefits package.

You will build relationships with customers, plan and coordinate work, and provide timely updates while maintaining

Aufgaben

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Jobbeschreibung

Scania in Newcastle is seeking a Customer Service Advisor to be at the forefront of customer interaction, coordinating routine servicing, repairs and maintenance, and handling queries while raising invoices for work carried out. The role offers Monday to Friday with a rotating schedule and occasional Saturdays, with a starting salary from £27,200 and an excellent benefits package.

You will build relationships with customers, plan and coordinate work, and provide timely updates while maintaining