Customer Service Advisor

EE; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

EE is seeking a Customer Service Technical representative for their Broadband Technical Team in North Tyneside or Gosforth. This full-time role offers a starting salary of GBP25,087, rising to GBP25,684 after 8 months, along with various benefits including flexible working options and career development support.

Benefits

Online GP access 24/7 for immediate family

Market-leading paid carer's leave

Family Leave: 18 weeks full pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• No specific experience required; training provided.
• Naturally helpful and calm demeanor.
• Ability to build relationships.

Responsibilities

• Engage with customers over the phone regarding broadband tech queries.
• Support customers with simple and complex broadband issues.

Skills

Problem Solving

Customer Engagement

Relationship Building

Job description

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: GBP25,087.00 rising to GBP25,684.00 after 8 months, plus uncapped commission

Start Date: June 2025

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology. If so, you have transferable skills that can succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You'll engage with customers over the phone, addressing various broadband tech-related queries. Whether helping with simple router questions or handling more complex issues, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and able to build relationships, we can train you on the rest.

We recognize that life is dynamic. This role is designed with flexibility in mind, offering support to help you succeed. We provide options like scheduling your own breaks, banking time, and occasional home working.

What's in it for you?

• A starting salary of GBP25,087.00, rising to GBP25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer's leave—up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually.
• Support for your career development. We're committed to helping you achieve your goals.
• Season Ticket Travel Loan—funds to cover your commute costs upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Alongside these benefits, enjoy a positive team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?