Swedish/Norwegian Speaking Customer Service Advisor Remote

Deniselagrassa; Newcastle upon Tyne; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Swedish/Norwegian Speaking Customer Service Advisor to join their remote team. The role involves handling customer inquiries and providing support in both languages. With a focus on team culture and professional development, this position offers a great opportunity for those with a customer service background. Full training and equipment will be provided, ensuring a smooth start.

Benefits

World-class training and development opportunities

Working for a blue-chip company

Home-based position

Team-based culture

Qualifications

• Fluent in Swedish or Norwegian and English.
• Experience in customer service.
• Ability to provide courteous and professional service.

Responsibilities

• Handle inbound calls from consumers and distributors.
• Address customer inquiries via telephone and email.
• Provide quality advice and information.

Skills

Fluency in Swedish

Fluency in Norwegian

Customer service experience

Team player

Problem-solving

Job description

Join to apply for the Swedish/Norwegian Speaking Customer Service Advisor Remote role at Denise La Grassa

2 weeks ago Be among the first 25 applicants

Join to apply for the Swedish/Norwegian Speaking Customer Service Advisor Remote role at Denise La Grassa

Rewards And Benefits On Offer

• Working for a blue-chip company with a great team-based culture.
• The role is only working Monday to Friday - no weekends!
• Home-based position from day one!
• World-class training and development opportunities

The Company You Will Be Working For

MTrec is proudly representing our unique customer service client in their search to appoint a Swedish or Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with excellent support infrastructure to ensure you provide the best experience for your customers.

You will join a company with an excellent employee culture, support, training, and motivation from a great team of managers. The company is highly team-focused, which reflects in their blue-chip customer base and the service they deliver.

We highly recommend this role and company to anyone with a customer service background. The role starts ASAP, with full training and support. Equipment will be provided; ensure you have a stable WiFi connection and a suitable workspace at home. Applicants do not need to live locally but must be willing to travel to the office every 3 to 4 months for training or meetings.

The Role You Will Be Doing

1. Handle inbound calls from consumers and distributors
2. Address customer inquiries via telephone and email in Swedish or Norwegian and English
3. Provide quality advice and information to consumers and distributors
4. Resolve queries and keep customers updated on their inquiries
5. Process inbound calls accurately and efficiently
6. Assist colleagues with other tasks during downtime
7. Set an example with a positive and professional attitude, delivering high customer service levels
8. Perform any other ad-hoc duties

Working hours: Monday to Friday, either 8am - 4pm or 9am - 5pm

About You

• Fluent in Swedish or Norwegian and English
• Customer service experience
• Ability to provide courteous and professional service to ensure customer satisfaction
• Great team player and motivated to help solve customer problems

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Administrative and Support Services