Customer Service Advisor

EE; Milnthorpe; Hybrid; GBP 13,000 - 14,000; Part time

Job summary

An established industry player is seeking a confident Sales Advisor who enjoys connecting with people. This role offers a flexible part-time schedule, allowing you to balance work with personal commitments. You'll receive comprehensive training to confidently discuss a range of products and services that enhance customers' digital experiences. With a supportive team culture and numerous perks, including generous leave policies and career development opportunities, this position is perfect for those looking to make a meaningful impact while growing their career.

Benefits

Online GP access

Paid carer's leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident talker with experience in building relationships.
• Ability to negotiate and communicate effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss suitable products and services based on customer needs.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Job description

Salary: GBP13,379.73 rising to GBP13,698.13 at 9 months in role, plus uncapped commission!

Start Date: 30th June 2025

Part Time: 20 hours per week

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.

We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss appointments or can look after your family in an emergency. This includes allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What's in it for you?

• A great starting salary rising after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer's leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, offering all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and supporting your career goals.
• Season Ticket Travel Loan to help pay for your commute upfront.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?