Customer Service Advisor

Back 2 Work; Preston; On-site; Full time

Job summary

An established industry player is seeking passionate Customer Service Advisors to join their vibrant team in Preston. This role offers a fantastic opportunity to engage with a diverse range of customers in a fast-paced contact centre environment. You will be at the forefront of customer interactions, addressing inquiries and resolving issues while enjoying the benefits of a competitive hourly wage and a range of perks. With opportunities for career progression and comprehensive training provided, this position is perfect for individuals looking to grow in the customer service sector. If you thrive in a dynamic setting and enjoy helping others, this role is for you!

Benefits

Discounts for leading Highstreet brands

Company pension

Flexitime

Referral programme

Training included

Qualifications

• Experience in a customer service role is beneficial.
• Ability to handle demanding customers effectively.

Responsibilities

• Engage with customers in a lively contact centre environment.
• Handle a high volume of calls with varied customer needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

We’re recruiting for Customer Service Advisors to earn £11.44 per hour.

Career progression available.

Customer Service Advisor benefits:

1. A range of discounts for leading Highstreet brands
2. Company pension
3. Flexitime considered
4. Referral programme available
5. Comprehensive salary
6. Training is included to prepare you for this role

Customer Service Advisor role:

A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment.

You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.

You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple customers every day due to the high volume of calls we receive.

Customer Service Advisor pay:

£11.44 per hour + bonus and benefits.