Customer Service Advisor

Kingdom Services Group Ltd; Rochdale; On-site; Full time

Job summary

Join a dynamic and growing team as a Customer Service Advisor in Rochdale! This role offers the chance to provide exceptional support to customers through various communication channels, process returns, and assist with office duties. With clear pathways for personal and professional development, this is an exciting opportunity to enhance your skills in a supportive environment. If you are passionate about customer service and eager to contribute to a leading retailer, this position is perfect for you. Enjoy a structured work schedule and the chance to make a real impact in a vibrant team.

Qualifications

• Proficient in Microsoft software, particularly Excel and Outlook.
• Fast and accurate typing skills.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Efficiently process returns and track customer items.
• Assist with general office duties to support the team.

Skills

Microsoft Excel

Microsoft Outlook

Typing Skills

Job description

We are currently seeking to recruit a team of skilled Customer Service Advisors to join our client, a leading retailer of household items, in the Rochdale area.

As a Customer Service Advisor, you will be responsible for providing exceptional support to our customers through inbound calls and emails. You will also process returns, track customer items, and assist with general office duties.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via inbound calls, emails, and other communication channels.
• Efficiently process returns, ensuring accuracy and customer satisfaction.
• Track customer items and provide updates as needed.
• Assist with general office duties to support the team.

Working Hours:

• Monday to Friday, 10am-6pm (early finish on Fridays at 3:30pm)

Desired Skills:

• Proficient in Microsoft software, particularly Excel and Outlook.
• Fast and accurate typing skills.

This is a fantastic opportunity to join a dynamic and growing team with clear pathways for personal and professional development.

Initial pay rate is £11.44 per hour.