Customer Service Advisor

EE; Carnforth; Hybrid; GBP 13,000 - 14,000; Part time

Job summary

Join an established industry player as a part-time sales advisor, where your communication skills can shine. This role offers a flexible working environment, allowing you to balance personal commitments while engaging with customers to enhance their digital experiences. With comprehensive training and a supportive culture, you will be equipped to recommend products that truly benefit customers. Enjoy a competitive salary with opportunities for progression, along with a range of benefits that support your well-being and career development. Don't miss out on this chance to build a fulfilling career in sales!

Benefits

Access to online GP services

Market-leading paid carer's leave

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental coverage

Qualifications

• Confident communicator with the ability to build relationships.
• Experience in negotiating and problem-solving.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Recommend suitable products based on customer needs.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Job description

Salary: GBP13,379.73 rising to GBP13,698.13 at 9 months in role, plus uncapped commission!

Start Date:

30th June 2025

Part Time:

20 hours per week

Role Overview:

If you're a confident talker who enjoys asking questions and building relationships, this could be the role for you. Whether you have extensive life experience or are skilled at negotiating daily family challenges, you possess transferable skills for a sales advisor role with EE. We will provide training to ensure you're confident discussing our products and services.

Job Nature:

We do not engage in 'hard sales'. The role involves speaking with customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Lancaster and utilize your skills.

Flexibility and Support:

We recognize that life is dynamic. This role is designed with flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal commitments and emergencies.

Benefits:

• A competitive starting salary with progression after 9 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer's leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family leave policies offering 18 weeks full pay and 8 weeks half pay within the first year.
• Discounts on EE & BT products, saving you money annually.
• Support for career development and progression.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to contribute to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team with a supportive culture and tailored training to help you build a lasting career. What are you waiting for?