Customer Service Advisor

EE; Lancaster; On-site; GBP 13,000 - 14,000; Part time

Job summary

An established industry player is seeking a confident sales advisor to join their dynamic team in Lancaster. This part-time role offers the opportunity to engage with customers, helping them enhance their digital experiences through meaningful conversations. With a supportive environment and tailored training, you'll be empowered to succeed without the pressure of hard sales. Enjoy a competitive salary that increases after nine months, along with a range of perks including flexible working options, healthcare benefits, and generous family leave policies. If you're ready to make a difference and grow your career, this is the perfect opportunity for you.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental coverage

Qualifications

• Confident talker with strong relationship-building skills.
• Ability to discuss products and services effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Recommend suitable products based on customer needs.

Skills

Communication Skills

Relationship-Building

Negotiation Skills

Job description

Salary: GBP13,379.73 rising to GBP13,698.13 at 9 months in role, plus uncapped commission!

Start Date:

30th June 2025

Part Time:

20 hours per week

About the Role:

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Perhaps you have a wealth of life experience and relationship-building skills, or maybe negotiating family mealtime meltdowns is your daily routine. These transferable skills can help you succeed as a sales advisor with EE. We will provide training to help you confidently discuss our products and services.

We don't do 'hard sales'. The role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Lancaster and use your skills in a supportive environment.

Flexibility and Support:

We understand life is dynamic. This role is designed with flexibility in mind, supporting your success. We offer options such as scheduling your own breaks, banking time, and occasional home working to help you manage appointments and emergencies.

What’s in it for you?

• A competitive starting salary, increasing after 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off to support colleagues caring for family or friends.
• Family leave benefits, including 18 weeks of full pay and 8 weeks of half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you money annually.
• Support for your career development—helping you achieve your aspirations.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team with meaningful support and tailored training to build a lasting career. What are you waiting for?