Customer Service Advisor

Mining Remediation Authority; Mansfield; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading organization is seeking a Customer Service Advisor who is dedicated to providing excellent service. The role involves handling customer inquiries, resolving issues, and building relationships while maintaining a positive attitude. The position offers flexibility with a hybrid working model, allowing for a balance between independent work and team collaboration. With a strong commitment to customer satisfaction, you will play a key role in enhancing the customer experience and supporting the organization's mission.

Benefits

Competitive pension scheme

Flexible work patterns

Generous holiday entitlement

Parental leave policy

Support for professional development

Employee Assistance Programme

Employee discounts

Annual health checks

On-site free parking

Qualifications

• Ability to resolve customer queries efficiently.
• Comfortable working independently and collaboratively.
• Strong organisational skills and flexibility.

Responsibilities

• Support a wide range of customer enquiries.
• Take ownership of interactions and resolve queries.
• Build positive relationships with customers.

Skills

Customer Service

Organisational Skills

Communication

Job description

Do you take pride in creating a positive and supportive experience for customers?

Do you enjoy having the flexibility to work independently, while also being part of a friendly and collaborative team?

Are you looking for a role where your contribution truly makes a difference?

If so, read on...

You’ll bring a calm and patient approach, even when things get busy, and you’ll maintain a positive attitude throughout.

Juggling multiple tasks won’t faze you — you’ll feel confident prioritising your workload and staying on top of things.

You’ll be comfortable working independently and enjoy being part of a team, and you’ll feel confident reaching out to colleagues across the organisation for support and collaboration.

Being organised and dependable will come naturally to you, and you’ll be flexible when plans change or unexpected tasks arise.

Role Responsibilities

As a Customer Service Advisor, you’ll support a wide range of customer enquiries. You’ll take ownership of each interaction, aiming to resolve queries efficiently and with care. When more complex issues arise, you’ll escalate these to the appropriate specialist teams — always keeping the customer’s experience in mind.

You’ll make good use of our technical systems to interpret data and provide accurate, clear, and helpful responses.

Your role involves offering guidance on our services, products, and organisational work, building positive relationships with customers and understanding their needs to ensure they feel supported.

At the core, you will be committed to delivering excellent customer service with empathy, professionalism, and a proactive attitude.

Additional Information

We welcome candidates with diverse experiences and backgrounds who believe they can bring value to the role, even if they don’t meet every qualification listed.

To learn more, please review the full job description.

Role location: Hybrid (approximately 2 days in Mansfield office)

Application schedule: Closing date: 1 June 2025; Sifting: 2 June 2025; Interviews: w/c 2 and 9 June 2025. Please inform us if you are unavailable on these dates.

Security: Successful candidates will pass security checks and meet UK immigration requirements.

Our Benefits

• Competitive pension scheme with approximately 28.97% employer contribution.
• Recognition schemes that celebrate your contributions.
• Flexible work patterns, including part-time and compressed hours.
• Generous holiday entitlement of 27.5 days plus 6 additional days and 8 public holidays.
• Parental leave policy offering 26 weeks of full pay (eligibility applies).
• Support for professional development and subscriptions.
• Confidential Employee Assistance Programme for well-being.
• Exclusive employee discounts.
• Annual health checks and £15 monthly towards well-being activities.
• On-site free parking and complimentary refreshments at Mansfield office.

Working With Us

We support flexible working arrangements. Please discuss your needs during the interview process. We value work-life balance and are committed to flexible work options such as job sharing, remote work, and flexible hours.

Who We Are

The Mining Remediation Authority is dedicated to making a positive impact on people and the environment in mining areas through vital services like hazard response and pollution prevention. We are pioneering sustainable energy solutions using mine water heat to help the UK reach net-zero emissions by 2050. We foster an inclusive, trusted, and progressive workplace.

Equality, Diversity, and Inclusion

We provide a guaranteed interview for disabled applicants and those from minority ethnic backgrounds who meet minimum criteria. We review applications without personal data to ensure fairness. We welcome adjustments to support your application process. Contact us at [e-mail] or 01623 637000 for assistance.