German speaking Customer Service Advisor

Euro London Appointments; Greater London; Remote; GBP 26,000 - 31,000; Full time

Job summary

A leading company is seeking a fluent German-speaking Customer Service Advisor to provide exceptional support to clients. This primarily remote role requires handling inquiries via phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for customer service. Flexibility in working hours is offered, with just one day per month required in the office.

Benefits

Life insurance

Ability to work remote

Company discount

Eye tests

Buy/sell 5 days of holiday a year

Enhanced maternity/paternity pay

Qualifications

• Fluent in both written and spoken German.
• Prior experience in a customer service role is advantageous.

Responsibilities

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.

Skills

German

Communication

Problem Solving

Job description

German speaking Customer Service Advisor

German speaking Customer Service Advisor

3 weeks ago Be among the first 25 applicants

Euro London Appointments provided pay range

This range is provided by Euro London Appointments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Euro London Appointments

Resourcer at Euro London Appointments | Regional Division | Native German speaker | Matching multilingual candidates to their next role

Job title: German speaking Customer Service Advisor

Salary: £26,500 per annum

Location: Remote, with 1 day per month in the office

Contract: Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.

Responsibilities:

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

What We’re Looking For:

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15 UK Time
• Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
• Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
• Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
• Week 5: Monday to Friday. 11:45 – 20:00 UK Time

Choice 2 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15
• Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
• Week 3: Monday to Friday. 11:00 – 19:15
• Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
• Week 5: Monday to Friday. 11:45 – 20:00
• Life insurance
• Ability to work remote
• Company discount
• Eye tests
• Buy/sell 5 days of holiday a year
• Enhanced maternity/paternity pay

And many more!

If you're a customer-focused individual with German language skills, we'd love to hear from you!

If interested, please apply or send your CV directly to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Consumer Services

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