Customer Service Advisor - Home Working

Search Consultancy; Glasgow; Remote; Full time

Job summary

A leading company is seeking a remote Customer Service Representative to handle inbound calls, manage complaints, and support technical queries. The role offers flexible hours and the potential for a permanent position after 3 months. Applicants must reside within 35 miles of Perth or Glasgow.

Qualifications

• Excellent IT skills to navigate multiple systems.
• Strong customer service and listening skills.

Responsibilities

• Handle inbound customer service calls related to maintenance queries.
• Process call-out payments over the phone when required.
• Take full ownership of calls, ensuring high-quality customer service.

Skills

Customer Service

IT Skills

Listening Skills

Job description

Job Details

£12.48 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay. The role involves inbound calls: customer service, complaint handling, and supporting with technical queries.

Location: You must reside within 35 miles of Perth or Glasgow.

Start Date

26/05/25

Training and Equipment

You will receive full training for this remote role and all necessary equipment. You just need Wi-Fi and a quiet workspace (chair and desk setup).

Working Hours

37-40 hours per week, Monday to Sunday (off 2 weekends a month). Shifts are between 8am - 8pm, Monday to Friday (8-hour shifts), and 8am - 6pm on Saturday and Sunday. You must be fully flexible.

Pay Rates

Standard hours: £12.48/hour, overtime: £18.72/hour.

Responsibilities

1. Handle inbound customer service calls related to maintenance queries and emergencies.
2. Log customer notes in the system.
3. Process call-out payments over the phone when required.
4. Handle customer complaints as needed.
5. Take full ownership of calls, ensuring high-quality customer service.

Candidate Requirements

• Excellent IT skills to navigate multiple systems.
• Strong customer service and listening skills.
• Confidence to reassure customers and manage calls effectively.
• Essential: Wi-Fi and a dedicated workstation at home.

Equal Opportunities: Search is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of race, sex, disability, religion/beliefs, sexual orientation, or age.