Customer Service Advisor

TN United Kingdom; Mansfield; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading organization is seeking a Customer Service Advisor to support customer inquiries with a focus on delivering excellent service. The role involves handling queries, providing guidance on services, and building trusting relationships with customers. Flexibility in working patterns is offered, and the position is hybrid with office work in Mansfield.

Benefits

Generous holiday allowance of 27.5 days

28.97% employer pension contribution

Flexible working arrangements

Professional qualification support

Employee Assistance Programme

On-site free parking

Qualifications

• Experience in customer service roles.
• Ability to handle multiple tasks effectively.

Responsibilities

• Support a wide range of customer enquiries.
• Resolve queries efficiently and with care.
• Build positive relationships with customers.

Skills

Customer Service

Communication

Teamwork

Time Management

Job description

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About You

Do you take pride in creating a positive and supportive experience for customers?

Do you enjoy having the flexibility to work independently, while also being part of a friendly and collaborative team?

Are you looking for a role where your contribution truly makes a difference?

If so, read on...

You’ll bring a calm and patient approach, even when things get busy, and you’ll maintain a positive attitude throughout.

Juggling multiple tasks won’t faze you — you’ll feel confident prioritising your workload and staying on top of things.

You’ll be comfortable working independently and enjoy being part of a team, and you’ll feel confident reaching out to colleagues across the organisation for support and collaboration.

Being organised and dependable will come naturally to you, and you’ll be flexible when plans change or unexpected tasks arise.

About The Role

As a Customer Service Advisor, you’ll play a key role in supporting a wide range of customer enquiries. You’ll take ownership of each interaction, aiming to resolve queries efficiently and with care. Where more complex or technical issues arise, you’ll know when to escalate these to the appropriate specialist teams — always keeping the customer’s experience in mind.

You’ll make good use of our technical systems to interpret and understand important data and information, helping you provide accurate, clear, and helpful responses to our customers.

Your role will also involve offering guidance and support on our services, products, and the broader work we carry out as an organisation. You’ll build positive, trusting relationships with our customers, taking the time to understand their needs and ensuring they feel supported every step of the way.

At the heart of everything you do will be a strong commitment to delivering excellent customer service, with empathy, professionalism, and a proactive approach.

We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

To find out more about the role, take a look at the job description.

Role location: Hybrid working (on average 2 days working out of our Mansfield office)

Schedule:

• Application closing date: 1st June 2025
• Sifting date: 2nd June 2025
• Interviews: w/c 2nd June and w/c 9th June 2025 (If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)

Security: Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About Mining Remediation Authority

Our benefits:

• A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
• Experience our values-based recognition scheme that celebrates your contributions.
• Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
• Embrace flexible working arrangements tailored to your needs.
• Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
• Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
• Get support to further your professional qualifications and payment for one annual professional subscription.
• Access a free, confidential Employee Assistance Programme to support your well-being.
• Unlock exclusive employee discounts
• Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
• Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.

Working with us

We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important.

Who we are

Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.

We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.

We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.

We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

Equality, Diversity and Inclusion

As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.

We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details. If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive.

If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at [emailprotected] or give us a call on 01623 637000