Customer Service Advisor

HR GO Group; Liverpool; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

HRGO Recruitment is recruiting for a Customer Service Advisor in Liverpool City Centre. The role handles inbound telephone and email enquiries for a leading financial services company, with a 6-month contract and potential to become permanent.

You will join a team delivering accurate, compliant communications, with training and long-term career prospects. The position requires strong communication skills, prior customer service experience, and the ability to work both independently and as part

Qualifications

• Experience in a customer service role.
• Strong communication and administration skills.
• Ability to work independently and as part of a team.
• Experience in Financial Services, Banking, Complaints Handling, Contact Centres or Administration would be advantageous but is not essential.
• DBS and Credit Check clearance may be required.

Responsibilities

• Respond to inbound telephone and email enquiries.
• Manage customer and investor correspondence.
• Prioritise and investigate customer queries.
• Liaise with internal departments to resolve issues.
• Ensure all communications are accurate, compliant and delivered within agreed timescales.
• Maintain high levels of customer service at all times.

Skills

Customer service experience

Strong communication

Administration skills

Independence

Teamwork

Financial services experience (adv.)

Job description

Customer Service Advisor

Job Reference: CSRLIVERPOOL

Call Centre and Customer Service Liverpool, Merseyside £25602 per annum Permanent

Customer Service Advisor

Location: Liverpool City Centre
Salary: £25,602 per annum (£13.12 per hour)
Contract: 6-Month Contract with Potential to Become Permanent
Hours: Monday to Friday, 9:00am - 5:30pm

HRGO Recruitment are recruiting for an exciting opportunity with a leading international Financial Services company based in Liverpool City Centre.

This is a fantastic opportunity to join a growing organisation offering excellent training, long-term career prospects, and the potential for a permanent position.

The successful candidate will be responsible for handling inbound telephone and email enquiries from customers, investors and professionals, ensuring all communications are delivered accurately and in line with company regulations.

Key Duties

• Respond to inbound telephone and email enquiries.
• Manage customer and investor correspondence.
• Prioritise and investigate customer queries.
• Liaise with internal departments to resolve issues.
• Ensure all communications are accurate, compliant and delivered within agreed timescales.
• Maintain high levels of customer service at all times.

Requirements

• Previous customer service experience.
• Strong communication and administration skills.
• Ability to work independently and as part of a team.
• Experience within Financial Services, Banking, Complaints Handling, Contact Centres or Administration would be advantageous but is not essential.
• Ability to successfully pass a DBS and Credit Check.
• Available to start in November.

Contact us:

• Email: [e-mail]
• Call: 01233 722 401