Part Time Customer Service Advisor

Confidential; West Kirby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor to join their team in Liverpool. The role is temporary, offering 25 hours per week across shifts from 8 AM–2 PM, 2 PM–8 PM, or 9 AM–5 PM.

You will welcome visitors, manage mail, and support event and conferencing needs while maintaining a friendly, professional environment. The ideal candidate will have GCSEs including English, strong communication skills, and experience in customer service or hospitality, plus proficiency in Microsoft Office

Qualifications

• GCSEs at Grade C or above (or equivalent) including English Language.
• Experience in customer service or hospitality is essential.
• Working knowledge of Microsoft Office and Outlook.

Responsibilities

• Welcoming visitors warmly and addressing inquiries at the reception desk.
• Distributing mail and parcels to maintain smooth operations.
• Conducting health and safety checks to ensure a secure environment.
• Reporting repairs and responding to operational issues as they arise.
• Performing room and kitchen inspections to uphold cleanliness and functionality.
• Leading open day tours to showcase the organisation's facilities.
• Assisting the domestic team during conferencing events and quick turnover periods.

Skills

Customer service

Teamwork

Communication

Microsoft Office

Outlook

Education

GCSEs (English Language)

Tools

Microsoft Office

Outlook

Job description

Customer Service Advisor

Our client, a leading organisation in the education sector, is seeking an enthusiastic and dedicated Customer Service Advisor to join their dynamic team. This is a fantastic opportunity for individuals who thrive in a customer-focused environment and are eager to contribute to a welcoming and supportive atmosphere.

Location: Liverpool, L3 5 AE
Contract Type: Temporary
Salary: 14.14 per hour
Working Days: Monday to Sunday
Hours: 25 hours per week
Shift Pattern:
- 8 AM to 2 PM
- 2 PM to 8 PM
- 9 AM to 5 PM

Key Responsibilities:

• Welcoming visitors warmly and addressing a variety of inquiries at the reception desk.
• Efficiently distributing mail and parcels to maintain smooth operations.
• Conducting health and safety checks to ensure a secure environment for everyone.
• Reporting repairs and responding promptly to operational issues as they arise.
• Performing room and kitchen inspections to uphold high standards of cleanliness and functionality.
• Leading engaging open day tours to showcase the organisation's exceptional facilities.
• Assisting the domestic team during conferencing events and quick turnover periods.

What We're Looking For:

• A personable manner with excellent communication skills to connect with visitors and colleagues alike.
• Strong team ethics and a collaborative spirit to foster a positive working environment.
• A minimum of 3 GCSEs at Grade C or above (or equivalent), including English Language.
• A working knowledge of Microsoft Office and Outlook to manage daily tasks efficiently.
• Relevant experience in a customer service or hospitality environment is essential.

If you have a passion for delivering exceptional customer service and are eager to be a part of a vibrant team, this could be the perfect role for you!

Why Join Our Client?

• Gain valuable experience in the education sector.
• Work in a supportive and friendly environment.
• Enjoy flexible shift patterns that fit your lifestyle.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.