Customer Service Administrator

Confidential; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Central Liverpool location

Full-time role

Job summary

Confidential in Liverpool City Centre is seeking a Customer Service Administrator to join a growing team. This role combines admin duties with client-facing support, working closely with Senior Account Managers to ensure excellent service.

You will manage enquiries, maintain records, and support reporting and office tasks, in a busy, friendly environment with opportunities for development.

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with a professional telephone manner.

Responsibilities

• Provide administrative support to Senior Account Managers.
• Act as a key point of contact for customer queries, delivering a professional and efficient service.
• Process and manage client information accurately, maintaining up-to-date records.
• Handle inbound and outbound communications via phone and email.
• Support account activity, ensuring deadlines and service levels are met.
• Assist with reporting, documentation, and general office administration.
• Build strong relationships with clients and internal stakeholders.

Skills

Administrative experience

Customer service

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Administrator
- Liverpool City Centre
- Full-time Monday to Friday, 9:00am - 5:00pm
- 25,000 basic + 4,000- 5,000 annual bonus

The Role

We are recruiting for a highly organised and customer-focused Customer Service Administrator to join a growing and supportive team in Liverpool City Centre.

This is a fantastic opportunity for someone who enjoys a varied role, combining administration with customer support, while working closely with Senior Account Managers to deliver an excellent client experience.

Key Responsibilities
- Provide administrative support to Senior Account Managers, ensuring smooth day-to-day account management
- Act as a key point of contact for customer queries, delivering a professional and efficient service
- Process and manage client information accurately, maintaining up-to-date records
- Handle inbound and outbound communications via phone and email
- Support account activity, ensuring deadlines and service levels are met
- Assist with reporting, documentation, and general office administration
- Build strong relationships with clients and internal stakeholders

About You
- Previous experience in an administrative or customer service role
- Strong organisational skills with excellent attention to detail
- Confident communicator with a professional telephone manner
- Ability to manage multiple tasks and prioritise effectively
- Proactive and team-oriented approach
- Good working knowledge of Microsoft Office (Word, Excel, Outlook)

What's on Offer
- Competitive salary of 25,000
- Annual bonus of 4,000- 5,000
- Monday to Friday working hours (no weekends)
- Central Liverpool location with excellent transport links
- Supportive team environment and opportunities for development

Apply Now

If you're looking for a varied role where you can develop your skills in both administration and customer service, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.