Customer Service Advisor

HR GO Recruitment; West Kirby; On-site; GBP 23,000 - 28,000; Full time

Job summary

HRGO Recruitment is seeking a Customer Service Advisor for a 6-month contract with potential to go permanent in Liverpool City Centre. You will handle inbound calls and emails from customers, investors and professionals, ensuring accurate, compliant responses within set timescales.

The role requires strong communication and administration skills, the ability to work independently or in a team, and a DBS/credit check clearance. Training and long-term career prospects are highlighted.

Qualifications

• Previous customer service experience.
• Strong communication and administration skills.
• Ability to work independently and as part of a team.
• Experience within Financial Services, Banking, Complaints Handling, Contact Centres or Administration would be advantageous but is not essential.
• Ability to successfully pass a DBS and Credit Check.
• Available to start in November.

Responsibilities

• Respond to inbound telephone and email enquiries.
• Manage customer and investor correspondence.
• Prioritise and investigate customer queries.
• Liaise with internal departments to resolve issues.
• Ensure all communications are accurate, compliant and delivered within agreed timescales.
• Maintain high levels of customer service at all times.

Skills

Customer service

Communication

Administration

DBS check

Job description

Customer Service Advisor Location: Liverpool City Centre Salary: £25,602 per annum (£13.12 per hour) Contract: 6-Month Contract with Potential to Become Permanent Hours: Monday to Friday, 9:00am - 5:30pm HRGO Recruitment are recruiting for an exciting opportunity with a leading international Financial Services company based in Liverpool City Centre.

This is a fantastic opportunity to join a growing organisation offering excellent training, long-term career prospects, and the potential for a permanent position.

The successful candidate will be responsible for handling inbound telephone and email enquiries from customers, investors and professionals, ensuring all communications are delivered accurately and in line with company regulations.

Key Duties

• Respond to inbound telephone and email enquiries.
• Manage customer and investor correspondence.
• Prioritise and investigate customer queries.
• Liaise with internal departments to resolve issues.
• Ensure all communications are accurate, compliant and delivered within agreed timescales.
• Maintain high levels of customer service at all times.

Requirements

• Previous customer service experience.
• Strong communication and administration skills.
• Ability to work independently and as part of a team.
• Experience within Financial Services, Banking, Complaints Handling, Contact Centres or Administration would be advantageous but is not essential.
• Ability to successfully pass a DBS and Credit Check.
• Available to start in November.