Customer Service Advisor

TSG Building Services plc; Little Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A building services company in Little Heath is seeking a candidate for customer service support. Responsibilities include handling incoming calls and emails from tenants and clients, confirming service appointments, and performing general office administration. The ideal candidate should be able to manage stressful situations and prioritize workload efficiently. This role offers an opportunity to contribute positively to the team's success while assisting in various administrative functions.

Qualifications

• Ability to prioritize and manage workload efficiently.
• Ability to manage and deal effectively with stressful incoming calls.

Responsibilities

• Answer incoming calls and emails from tenants and clients.
• Highlight service appointments with repeat visits to administrators.
• Make outbound calls confirming next day appointments.
• Manage service queries professionally using proper telephone etiquette.
• Flexibly assist colleagues when busy or absent.
• Perform general office administration tasks.

Job description

Responsibilities

• To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently.
• To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary.
• To make outbound calls confirming next day appointments.
• To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
• To be flexible and help out with other areas when colleagues are busy or absent.
• General office administration including filing, faxing and photocopying.
• Any other duties as and when required in order to meet the needs of the business.

Education and/or Work Experience Requirements

• Has the ability to prioritise and manage workload efficiently.
• To manage and deal effectively with stressful incoming calls.