Customer Service Advisor

Tate; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services provider in Leeds is seeking a Customer Service Representative for a 6-month contract. You will assist customers affected by fraud and scams, providing empathy and support. The role requires experience in customer service, particularly within a contact center. The position offers a hybrid working model and starts on November 17th.

Qualifications

• Experience of working within a contact centre; additional experience of working within Financial Services is highly desirable.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Supporting clients' customers during vulnerable moments.
• Building natural rapport through great conversations with customers.
• Championing customer experience and delivering a personal touch.

Skills

Exceptional listening and communication skills

Effective teamwork skills

Adaptability in a dynamic environment

Empathy in customer situations

Education

Experience in a contact centre

Experience in Financial Services

Job description

Overview

Customer Service Representative — Bradford | 6 month Contract | £157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need? Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity: You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam. Full training is provided to ensure that you are able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

Key details includes: £157 per day, paid via Umbrella; 6 month contract; Hybrid working, 3 days a week in the office; Office based in Bradford City Centre; Working 9:30am - 18:00pm; Working every other Saturday, 9:30am to 18:00pm with a day off in lieu; 17th November start date.

Responsibilities

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

Qualifications and experience

• Experience of working within a contact centre; additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next

If you are interested in this position, then please apply today! Please note the start date for this role is Monday 17th November.

Compliance note: This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Info

• Job Title: Customer Service Advisor
• Company: Tate
• Location: Leeds, West Yorkshire
• Posted: Oct 22nd 2025
• Closes: Nov 22nd 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time