Customer Service Advisor

Specsavers; Larkhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

Specsavers is hiring a Customer Service Advisor on a fixed-term contract (10-12 months) to support thousands of customers across multiple channels. You will respond to queries, provide clear information, and help resolve issues to ensure every interaction leaves a positive impression while upholding Specsavers’ reputation for exceptional service.

Join a collaborative team where strong communication, reliability and a customer-first mindset are valued, with opportunities to develop your skills

Responsibilities

• Respond to customer queries across multiple channels with clarity and empathy.
• Resolve issues efficiently to ensure a positive experience for every interaction.
• Collaborate with colleagues to maintain high service standards and share knowledge.

Job description

FTC 10 – 12 months Make a real difference to the experience of thousands of customers every day. As a Customer Service Advisor, you\'ll be the friendly and knowledgeable voice people turn to for support, helping to resolve queries, provide clear information and ensure every interaction leaves a positive impression. You\'ll play an important role in representing Specsavers, building trust with customers and helping us deliver the outstanding service we\'re known for.

In this varied role, you\'ll be supporting customers across a range of communication channels, responding to questions, resolving issues and providing guidance on our products and services. Working closely with colleagues and stakeholders, you\'ll help maintain high service standards, contribute to team performance and ensure enquiries are resolved as quickly and effectively as possible. You\'ll also support the development of those around you by sharing knowledge and helping create a collaborative, customer-focused environment.

To thrive in this role, you\'ll have a genuine passion for delivering exceptional customer service and putting customers first in everything you do. You\'ll be a confident communicator who can build strong relationships, explain information clearly and remain calm when handling a variety of enquiries. Strong interpersonal skills, good working knowledge of Microsoft Office and the ability to work both independently and as part of a team will help you succeed. A positive attitude, willingness to learn and commitment to continuous improvement are just as important as experience.

At Specsavers, you\'ll join a supportive team where your contribution is valued and your development is encouraged. We believe in creating an inclusive workplace where everyone can be themselves, grow their skills and build a rewarding career. If you\'re looking for an opportunity to make an impact, develop your customer service expertise and be part of a business that\'s changing lives through better sight and hearing, we\'d love to hear from you. If we receive a lot of applications the position may close early.