Customer Services Specialist

Specsavers; Fareham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free wellbeing apps

Mental health first aiders

Free employee wellbeing service

Job summary

Specsavers Fareham is seeking a Customer Services Specialist on a full-time basis. The role focuses on handling inbound customer enquiries with enthusiasm and turning conversations into memorable experiences.

You will join a team recognised for wellbeing and personal development, with hybrid working that combines office and home, plus access to wellbeing apps and support services. This is a 6-month FTC from 2 Nov 2026 to 2 May 2027, with potential for future vacancies.

Qualifications

• Excellent communication and problem-solving skills.
• Experience handling inbound customer enquiries via calls.
• Able to provide high-quality customer service and build rapport.

Responsibilities

• Answer inbound customer enquiries predominantly via phone with enthusiasm and a smile.
• Guide customers through questions and help solve problems to a positive outcome.
• Maintain a patient, friendly, and professional approach in every contact.

Job description

Customer Services Specialist - Full Time

Specsavers View all jobs

• Fareham, Hampshire
• Permanent
• Full-time

5 hours ago

This is a 6 month FTC - 2nd Nov '26 'til 2nd May '27 - TBC

Do you love to talk and have great conversations? Are you ready to embark on a customer service journey like no other? Do you want to join a team that's won awards for its wellbeing and personal development offering? If you answered yes to any of the above, then read on…

We are on the lookout for customer service gurus who can answer customer enquiries predominantly via inbound calls with enthusiasm and a smile, turning each conversation into a memorable experience. You'll be able to navigate your way through customer concerns with the finesse of a treasure hunter, using your problem-solving skills to unearth solutions.

If you've got passion for providing top-notch customer service that leaves a lasting impression and excellent communication skills that allow you to guide customers through the labyrinth of questions AND want to work with an amazing bunch of humans whilst doing this, then get in touch.

We know it sounds cheesy, but it really is our people who make Specsavers a truly exciting and inclusive place to work - it's a place you can call home and let your skills shine to reach your full potential. You will be joining a team where talent is nurtured and grown with access to career development pathways and fully supported development opportunities.

We offer a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you've passed probation. You will also have access to free wellbeing apps, mental health first aiders and a free employee wellbeing service.

• free wellbeing apps
• mental health first aiders
• free employee wellbeing service.

Hybrid working will be at our Nottingham office, and we offer a mix of permanent and fixed term contracts. This is a great opportunity to join our talent pool as we prepare for upcoming vacancies. Successful candidates will be kept in contact with as soon as a role becomes available.

Do you love to talk and have great conversations? Are you ready to embark on a customer service journey like no other? Do you want to join a team that's won awards for its wellbeing and personal development offering? If you answered yes to any of the above, then read on…

We are on the lookout for customer service gurus who can answer customer enquiries predominantly via inbound calls with enthusiasm and a smile, turning each conversation into a memorable experience. You'll be able to navigate your way through customer concerns with the finesse of a treasure hunter, using your problem-solving skills to unearth solutions.

If you've got passion for providing top-notch customer service that leaves a lasting impression and excellent communication skills that allow you to guide customers through the labyrinth of questions AND want to work with an amazing bunch of humans whilst doing this, then get in touch.

We know it sounds cheesy, but it really is our people who make Specsavers a truly exciting and inclusive place to work - it's a place you can call home and let your skills shine to reach your full potential. You will be joining a team where talent is nurtured and grown with access to career development pathways and fully supported development opportunities.

We offer a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you've passed probation. You will also have access to free wellbeing apps, mental health first aiders and a free employee wellbeing service.

• free wellbeing apps
• mental health first aiders
• free employee wellbeing service.

Hybrid working will be at our Nottingham office, and we offer a mix of permanent and fixed term contracts. This is a great opportunity to join our talent pool as we prepare for upcoming vacancies. Successful candidates will be kept in contact with as soon as a role becomes available.