Team Leader / Supervisor

Specsavers; Rustington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full-time hours

Bonus scheme

Pension enrollment

Specsavers Perks portal

Job summary

Specsavers in the United Kingdom is seeking a Retail Supervisor to support store directors in day-to-day operations, supervise and coach staff, and drive high customer service standards and technical excellence. The role focuses on achieving targets and using KPIs to boost sales and profitability.

You will contribute to a warm, friendly store environment and staff development, with prior optics experience considered essential for success in this role.

Qualifications

• Experience in a fast-paced customer service environment.
• Experience in optics or optical retail.
• Basic knowledge of optical terminology.

Responsibilities

• Supervise, coach and motivate staff to deliver excellent customer service and technical standards.
• Use KPIs to increase sales, minimise costs and maximise profits.
• Support store directors in the effective running of the store.

Skills

Staff coaching

Customer service

Optical terminology

Job description

Retail Supervisor

As Retail Supervisor you will assist the store directors with the retail operations with a particular responsibility for supervising, coaching and motivating staff to achieve excellent technical standards and customer service and to exceed performance targets. You will support by using key performance indicators to increase sales, minimise costs and maximise profits and management team in the effective running of the store. You will support with supervising, coaching and motivating staff to achieve excellent retail standards and customer service. You will support by inspiring the team and using KPI’s to increase sales, minimise costs and maximise profits.

As Retail Supervisor you will assist the store directors with the retail operations with a particular responsibility for supervising, coaching and motivating staff to achieve excellent technical standards and customer service and to exceed performance targets. You will support by using key performance indicators to increase sales, minimise costs and maximise profits and management team in the effective running of the store. You will support with supervising, coaching and motivating staff to achieve excellent retail standards and customer service. You will support by inspiring the team and using KPI’s to increase sales, minimise costs and maximise profits. At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management. You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team. Please note that previous optics experience is essential for this role.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full Time Hours - including weekend working
• Salary upto £29,000 per annum
• Bonus Scheme
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
• Excellent access to public transport

This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics
• Basic knowledge/experience of optical terminology