Customer Services Specialist

Specsavers; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Specsavers in Nottingham is seeking a customer service advisor for a 6 month fixed-term contract. You will handle inbound calls, maintain accurate customer records and deliver a high-quality customer experience.

The role operates on a rota basis, 37.5 hours per week, Mon–Fri 08:00–19:00, with 1 in 3 weekends, starting 2 November 2026 and ending 2 May 2027. Successful candidates will have prior contact centre or similar customer service experience, strong communication, and great attention to

Qualifications

• Experience in a contact centre or similar fast-paced environment is essential.
• Excellent communication skills for conversations with customers.
• Strong administrative skills and attention to detail are required.

Responsibilities

• Handle inbound customer enquiries via phone with enthusiasm and a friendly approach.
• Maintain accurate customer information and records during interactions.
• Contribute to an excellent customer experience and support the team in daily operations.

Skills

Customer service

Communication skills

Administrative skills

Attention to detail

Job description

Working hours: 37.5 hours a week, Mon-Fi 0800-1900 on a rota, 1 in 3 weekends (Saturday 0900-1700 and Sunday 1000-1600). This is a 6 month FTC commencing on 2nd of November '26 until 2nd May '27.

Do you love to talk and have great conversations? Are you ready to embark on a customer service journey like no other? Do you want to join a team that’s won awards for its wellbeing and personal development offering? If you answered yes to any of the above, then read on…

We are on the lookout for customer service gurus from a contact centre or similiar fast-paced customer service background who can answer customer enquiries via inbound calls with enthusiasm and a smile, turning each conversation into a memorable experience whilst ensuring customer information and records are maintained accurately.

If you’ve got passion for providing top-notch customer service, strong administrative skills, excellent attention to detail and excellent communicatoin skills that leaves a lasting impression AND want to work with an amazing bunch of humans whilst doing this, then get in touch. Experience within a contact centre or similar customer-focused environment is essential for success in this role.

We know it sounds cheesy, but it really is our people who make Specsavers a truly exciting and inclusive place to work – it’s a place you can call home and let your skills shine to reach your full potential. You will be joining a team where talent is nurtured and grown with access to career development pathways and fully supported development opportunities.

We offer a mix of permanent and fixed term contracts in the contact centre. This is also a great opportunity to join our talent pool as we prepare for upcoming vacancies. Other successful candidates will be kept in contact with as soon as a role becomes available.