Customer Service Apprentice

Specsavers; Banbury; Sur place; GBP 17 000 - 19 000; Plein temps

Avantages offerts par ce poste

Specsavers Perks

Enhanced Maternity / Paternity Leave

Family / Friend discounts

28 days holiday

Résumé du poste

Specsavers in the United Kingdom is seeking a Customer Service Apprentice to start a 13-month paid apprenticeship in-store. You will join a friendly team and gain hands-on experience while training to deliver exceptional customer service.

You will work 40 hours a week, including weekends, and enjoy benefits such as 28 days holiday, Specsavers Perks, and enhanced maternity/paternity leave. This is a great entry point into optics and retail management.

Qualifications

• Passion for providing excellent customer service
• Great teamwork
• Willingness to step out of comfort zone and try something new
• Confidence in using IT systems
• Excellent communication and listening skills

Responsabilités

• Provide outstanding customer service in-store
• Support customers with product information and queries
• Be proactive in assisting teammates and managing workload
• Take on training and development opportunities to improve performance

Connaissances

Customer service

Teamwork

Initiative

IT systems

Communication

Active listening

Feedback mindset

Description du poste

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full‑time job, all the time surrounded by a friendly, highly‑experienced team who will support you every step of the way.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary - £8.20 per hour
• 40 hours to include weekend working
• 28 days holiday
• Specsavers Perks
• Enhanced Maternity / Paternity Leave
• Family / Friend discounts

What we’re looking for?

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
• You’re not currently enrolled in another government-funded course

Find out more

For more detailed information about the Specsavers Apprenticeship programme, Apprenticeships at Specsavers | Specsavers UK Careers