Administrator/Scheduler

Specsavers; Birmingham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Casual dress

Employee discount

On-site parking

Store discount (Glasses and hearing)

Health & wellbeing support

Development plan

Training portal access

Job summary

Specsavers in Birmingham is seeking a Customer Service Advisor/Administrator to join the Home Visits Team on a full-time basis. You will support the scheduling team, book appointments, and answer queries about eyecare, hearing care and NHS guidelines, delivering a polite, professional experience.

The role offers a starting salary of £25,233 per annum for 37.5 hours per week (Monday to Friday) with benefits including casual dress, employee discounts, on-site parking and ongoing training via our

Qualifications

• Previous experience in fast paced call centre type position or similar scheduling role.

Responsibilities

• Support the scheduling team and listen to what they want.
• Book in appointments and answer queries regarding eyecare, hearing aids and hearing care.
• Adhere to NHS guidelines and company standards; provide clear, professional information.
• Contribute to sales targets and maintain excellent customer service through telephone inquiries.

Skills

Customer service

Scheduling

Phone etiquette

Job description

Join our Home Visits Team on a full time basis as a Customer Service Advisor/Administrator, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. A home where your previous expertise will be truly valued and where you’ll be given the opportunity to thrive. With a business that’s constantly expanding, both in the UK and abroad, the opportunities to expand your knowledge base and develop a career have never looked better. It will be your responsibility to make sure every customer gets a great experience before or after having their appointment. It means supporting the scheduling team and listening to what they want, booking in appointments, answering any queries that they may have regarding their eyecare, hearing aids and hearing care to your best ability, and making sure their needs are known before they are even seen. You’ll work to NHS guidelines (as well as our own high standards), give good, clear advice and make a positive impression, thanks to your polite and professional approach. You will assist in the operation of the business to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

Our team

We have a lovely small team waiting to welcome you at the offices which are based at 2010 The Crescent, Birmingham Business Park, Birmingham. B37 7YE.

What is in it for you?

Starting salary is £25,233 per annum working 37.5 hours a week, Monday to Friday.

Additional benefits include:

• Casual dress (Uniform also provided)
• Company events
• Employee discount
• On-site free parking
• Store discount (Glasses and hearing aids)
• Percentage discounts on supermarket/groceries purchases, entertainment, home, utility discounts, discounts on gym and fitness memberships.
• Access to Diversity & Inclusion networks
• Health & Mental Wellbeing support subscription WeCare (includes access for immediate family). Wellbeing apps subscription included.
• Access to the personal service: Best Doctors (a service that provides online consultant support and access to Canada Life's Second Medical Opinion). Your own Private GP available.
• Personal Specsavers Development Plan
• Opportunity to work with a friendly team
• Continuous personalised training via a training portal (can be accessed anywhere 24/7)

What we need from you?

Previous experience in fast paced call cedntre type position or somilar scheduling role.