Customer Service Advisor

Liberty; Knowsley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Knowsley is seeking a Customer Service Advisor to handle customer enquiries via phone, email, and Webchat. The role requires experience in customer service and strong IT skills, including Microsoft Office. The successful candidate will promote a customer-first culture and ensure exceptional service levels are maintained. In return, a comprehensive benefits package that includes a pension scheme, annual leave, and wellness support is offered.

Benefits

Pension scheme

Annual leave and bank holidays

Discounted gym membership

Free will writing

Qualifications

• Experience in a customer service environment.
• Strong operational skills in computerised data systems.
• Familiarity with social housing is beneficial.

Responsibilities

• Handle incoming customer enquiries and service requests.
• Promote a customer-first culture while meeting service levels.
• Liaise with customers through phone, email, and Webchat.
• Record customer information accurately using IT systems.

Skills

Customer service experience

Strong IT skills

Microsoft Office proficiency

Job description

Responsibilities for the Customer Service Advisor will include :

Deal with all incoming and follow up contact from customers who have an enquiry or service request

Promoting a customer first culture whilst ensuring that service levels and standards are maintained

Be the first point of contact, liaising with customers via phone, email, Webchat.

Ensure all enquiries are resolved whilst providing exceptional customer service

Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved

What we are looking for in our ideal Customer Service Advisor :

Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call / service centre environment and / or social housing experience would be beneficial.

We offer a range of benefits for a rewarding career including though not limited to :

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes :
• Life Insurance / Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24 / 7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers / rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes :
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail