Customer Service Advisor

Rms; Immingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

RMS is seeking a Customer Service Advisor to join our team in Killingholme. You will handle customer inquiries, resolve concerns, and work under the Operations Manager to ensure smooth service delivery.

The role requires five years of administrative experience with a focus on customer service, ideally in logistics or automotive settings. You will use CRM software and MS Office in a fast-paced environment, with day shifts and a 37.5-hour week.

Qualifications

• Five years of administrative experience with proven customer service expertise in logistics or automotive contexts.
• Strong verbal and written communication with problem-solving ability and attention to detail.
• Experience with CRM systems and office software (Microsoft Office).
• Experience in a fast-paced, multitasking environment is desirable.

Responsibilities

• Serve as the primary contact for customer inquiries and complaints, with detailed documentation and timely responses.
• Collaborate with the Deputy General Manager to prioritise and resolve issues and maintain positive relationships.
• Investigate complaints, identify root causes, and help implement solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs and keep accurate records of interactions and resolutions.
• Monitor feedback and analyse data to identify service improvements and ensure policy compliance.
• Support the Technical Workshop with planning, labour management, and timely vehicle work completion.
• Create and manage accurate job cards for technical tasks and liaise with customers on requirements.

Skills

Customer service

Administrative experience

Logistics

Communication skills

Problem-solving

Attention to detail

Tools

CRM software

Microsoft Office

Job description

RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation

• Location: Killingholme
• Position: Customer Service and Technical Liaison
• Type: Permanent
• Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)
• Salary: £15.57ph Overtime after 37.5hours per week paid at an Increased rate of 20%

About the Role?

Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.

Key responsibilities of the Role:

• Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
• Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
• Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
• Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
• Analyse complaint data regularly to track trends and inform service enhancements.
• Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
• Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
• Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
• Participate in training to improve service skills and uphold operational standards.

About you?

• Minimum of five years’ administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
• Familiarity with technical workshop environments or similar settings.
• Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
• Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
• Self-motivated, capable of working independently, and committed to company values and policies.

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.

Customer Service Advisor North Killingholme