Automotive Customer Service & Technical Liaison

Rms; Immingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

RMS is seeking a Customer Service Advisor to join our team in Killingholme. You will handle customer inquiries, resolve concerns, and work under the Operations Manager to ensure smooth service delivery.

The role requires five years of administrative experience with a focus on customer service, ideally in logistics or automotive settings. You will use CRM software and MS Office in a fast-paced environment, with day shifts and a 37.5-hour week.

Qualifications

• Five years of administrative experience with proven customer service expertise in logistics or automotive contexts.
• Strong verbal and written communication with problem-solving ability and attention to detail.
• Experience with CRM systems and office software (Microsoft Office).
• Experience in a fast-paced, multitasking environment is desirable.

Responsibilities

• Serve as the primary contact for customer inquiries and complaints, with detailed documentation and timely responses.
• Collaborate with the Deputy General Manager to prioritise and resolve issues and maintain positive relationships.
• Investigate complaints, identify root causes, and help implement solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs and keep accurate records of interactions and resolutions.
• Monitor feedback and analyse data to identify service improvements and ensure policy compliance.
• Support the Technical Workshop with planning, labour management, and timely vehicle work completion.
• Create and manage accurate job cards for technical tasks and liaise with customers on requirements.

Skills

Customer service

Administrative experience

Logistics

Communication skills

Problem-solving

Attention to detail

Tools

CRM software

Microsoft Office

Job description

RMS is seeking a Customer Service Advisor to join our team in Killingholme. You will handle customer inquiries, resolve concerns, and work under the Operations Manager to ensure smooth service delivery.

The role requires five years of administrative experience with a focus on customer service, ideally in logistics or automotive settings. You will use CRM software and MS Office in a fast-paced environment, with day shifts and a 37.5-hour week.