Customer Service Advisor

Resource Management Solutions; Immingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

Resource Management Solutions is seeking a Customer Service Advisor for an automotive client, based at Killingholme. The role is permanent, 37.5 hours per week, Monday to Friday, day shift from 8am to 6pm. Salary is £15.57 per hour with overtime paid at 20% above the base rate.

You will support a range of customer service and technical liaison tasks under the Operations Manager. Primary duties include handling inquiries, resolving issues, and coordinating with internal teams to ensure accurate

Qualifications

• Minimum of five years’ administrative experience, ideally in logistics or automotive sector.
• Familiarity with technical workshop environments or similar settings.
• Excellent verbal and written communication skills with strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office and CRM software, with ability to multitask in a fast-paced environment.
• Self-motivated, able to work independently and align with company policies.

Responsibilities

• Serve as the primary contact for customer inquiries and complaints with timely responses.
• Collaborate with Deputy General Manager to prioritise and resolve issues.
• Investigate complaints, identify root causes, and implement preventative solutions.
• Coordinate with internal teams to meet customer needs and maintain records.
• Monitor feedback for service improvements and ensure policy compliance.
• Analyze complaint data to track trends and inform enhancements.
• Support the Technical Workshop with planning and labour management.
• Create and manage accurate job cards for technical tasks.
• Organise vehicle deliveries and process damage claims with documentation.
• Participate in training to improve service skills.

Skills

Customer service

CRM software

Microsoft Office

Attention to detail

Problem solving

Tools

CRM software

Microsoft Office

Job description

Job Description:

RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation

Job Details:

• Location: Killingholme
• Position: Customer Service and Technical Liaison
• Type: Permanent
• Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)
• Salary: £15.57ph Overtime after 37.5hours per week paid at an Increased rate of 20%

About the Role?

Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.

Key responsibilities of the Role:

• Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
• Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
• Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
• Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
• Analyse complaint data regularly to track trends and inform service enhancements.
• Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
• Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
• Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
• Participate in training to improve service skills and uphold operational standards.

About you?

• Minimum of five years’ administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
• Familiarity with technical workshop environments or similar settings.
• Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
• Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
• Self-motivated, capable of working independently, and committed to company values and policies.

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.