Automotive Customer Service & Technical Liaison

Confidential; Tees Valley; On-site; GBP 18,000 - 25,000; Full time

Job summary

RMS, collaborating with a premium automotive client, seeks a Customer Service Advisor to join the team in Killingholme. You will respond to inquiries, resolve concerns promptly, and act as a technical liaison between customers and the workshop, within a 37.5-hour day shift.

Under the Operations Manager, you will document interactions, manage job cards, coordinate vehicle deliveries, handle damage claims, and identify service improvements while upholding company policies and delivering

Qualifications

• Minimum of five years administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
• Familiarity with technical workshop environments or similar settings.
• Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
• Proficiency in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.

Responsibilities

• Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
• Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
• Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
• Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
• Analyse complaint data regularly to track trends and inform service enhancements.
• Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
• Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
• Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
• Participate in training to improve service skills and uphold operational standards.

Skills

Verbal and written communication

Problem solving

Attention to detail

Independent work

Customer service

Tools

Microsoft Office

CRM software

Job description

RMS, collaborating with a premium automotive client, seeks a Customer Service Advisor to join the team in Killingholme. You will respond to inquiries, resolve concerns promptly, and act as a technical liaison between customers and the workshop, within a 37.5-hour day shift.

Under the Operations Manager, you will document interactions, manage job cards, coordinate vehicle deliveries, handle damage claims, and identify service improvements while upholding company policies and delivering