Warranty Accounts Coordinator

Rms; Immingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

RMS is seeking a Client Warranty Accounts Co-ordinator to support the workshop's day-to-day operations from North Killingholme. This role focuses on accurate processing and management of warranty claims, ensuring compliance with procedures and high standards of organisation.

Key responsibilities include monitoring claims, updating databases, reconciling invoices, and liaising with the Finance/Admin Manager on overpayments/underpayments. On-site, full-time, 40 hours per week.

Qualifications

• Previous warranty claims experience, ideally within the automotive industry.
• Excellent numeracy and literacy skills and attention to detail.
• PC literate with advanced knowledge of Microsoft Office packages (Excel, Word & Outlook).

Responsibilities

• Monitor, prioritise, and manage warranty claims between customers, technicians, manufacturers and internal teams.
• Enter repair orders, warranty codes and related data into systems accurately for audit compliance.
• Maintain the in-house warranty database and post warranty credit notes accurately.

Skills

Warranty knowledge

Administrative skills

Excel

Attention to detail

Tools

Excel

Word

Outlook

Job description

Exciting news! Due to growth, we’re expanding our workshop team and are looking for a Client Warranty Accounts Co-ordinator to support the smooth day-to-day operation of the workshop. This is a fantastic opportunity for an experienced administrator with warranty knowledge to play a key role in a fast-paced, professional environment.

• Location: Killingholme
• Position Type: Full-Time, Permanent
• Working Hours: Monday to Friday, Day Shift. 40 hour week.

About the Role:

As a Client Warranty Accounts Co-ordinator, you will be responsible for the accurate processing and management of warranty claims. You’ll ensure all claims and documentation comply with company procedures while maintaining high standards of accuracy and organisation.

Key Responsibilities:

• Monitor, prioritise, and manage all warranty claims, acting as the central liaison between customers, technicians, manufacturers, and internal teams to ensure claims are compliant, processed efficiently, and paid promptly
• Accurately enter repair order, operational, and warranty codes into relevant systems and databases to support correct claim submission and audit compliance
• Maintain and update the in-house warranty database, including the accurate posting of warranty credit notes
• Collate, review, and reconcile warranty invoices on a weekly basis, identifying discrepancies and supporting accurate month-end reporting
• Monitor the warranty database to control outstanding warranty debt
• Produce month-end reports detailing all outstanding warranty invoices
• Liaise with the Finance and Admin Manager regarding warranty overpayments or underpayments and obtain authorisation prior to writing off any amounts on the ledger
• Read and interpret technical documentation, warranty manuals, and procedures to ensure warranty claims are submitted in line with manufacturer standards
• Liaise daily with technicians regarding warranty investigations, repairs, and claim validation, demonstrating an understanding of technical processes and warranty coding
• Raise and manage technical and DIDI tickets across multiple manufacturer portals, ensuring timely progression and resolution
• Order and manage parts required for warranty repairs, ensuring correct parts are authorised, sourced, and available to support timely vehicle processing
• Create and submit pre-approval requests for high-value or specialist parts, ensuring appropriate authorisation and cost control

About You:

• Previous warranty claims experience, ideally within the automotive industry.
• Proven to have excellent numeracy and literacy skills and attention to detail
• PC literate with advanced knowledge of Microsoft office packages (Excel, Word & Outlook).

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.

Warranty Accounts Coordinator • North Killingholme