Customer Service Advisor

EE; Hebburn; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join EE's Broadband Technical Team as a Customer Service Technical representative. You'll assist customers with broadband queries, from simple router issues to complex problems. With a starting salary of GBP25,087, plus incentives, this role offers flexible working and comprehensive support for your career development.

Benefits

Online GP access 24/7

Market-leading paid carer's leave

Family Leave: 18 weeks full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• No specific experience required.
• Naturally helpful and good at building relationships.
• Ability to handle customer queries.

Responsibilities

• Handle customer calls related to broadband technical queries.
• Support customers throughout their journey.
• Resolve issues ranging from simple to complex.

Skills

Problem Solving

Customer Relationship Building

Calmness

Job description

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: GBP25,087.00 rising to GBP25,684.00 after 8 months, plus uncapped commission

Start Date: June 2025

Why this job matters

Are you someone who enjoys solving problems? Perhaps you're interested in gaming or tinkering with technology. If so, you have transferable skills suitable for a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You'll handle customer calls related to broadband technical queries—ranging from simple router questions to more complex issues requiring ownership and resolution. You'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility, with support to help you succeed. We facilitate scheduling your breaks, banking time, and occasional home working to accommodate your personal needs.

What's in it for you?

1. A starting salary of GBP25,087.00, rising to GBP25,684.00 after 8 months, plus incentives and bonuses.
2. Online GP access 24/7 for you and your immediate family, fully funded by EE.
3. Market-leading paid carer's leave—up to 2 weeks for those caring for family or friends.
4. Family Leave: 18 weeks of full pay and 8 weeks of half pay in the first year, for maternity, paternity, or adoption leave.
5. Discounts on EE & BT products, including mobile and broadband services.
6. Support for your career development—helping you achieve your professional goals.
7. Season Ticket Travel Loan to assist with commuting costs.
8. Volunteering days to give back to your community.
9. Optional private healthcare and dental coverage for you and your family.

Join a great team with a supportive culture and tailored training to build a lasting career. What are you waiting for?