Customer Service Advisor

NWF Group; Harrogate; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading fuel distribution company in Harrogate is seeking a Customer Service Advisor to join their dynamic team. The role involves managing customer queries from initial contact through to resolution and supporting the sales function by converting quotes into orders. Successful candidates will demonstrate previous customer-focused experience, a friendly demeanor, and strong negotiation skills. The position offers competitive pay, extensive training opportunities, and a supportive work environment focused on progression.

Benefits

£26,000 per annum plus bonus opportunity

33 days holiday including bank holidays

Discounts across various sectors

Extensive training opportunities

Company pension and life assurance

Free on-site parking

Qualifications

• Experience in a customer focused telephone role is advantageous.
• Ability to provide exceptional customer service and meet service level agreements.
• Strong communication skills are critical.

Responsibilities

• Handle customer queries from start to resolution.
• Support sales team by converting quotes into orders.
• Record customer data accurately and keep records updated.

Skills

Customer focused experience

Friendly telephone manner

Negotiate skills

Strong interpersonal skills

Microsoft Office proficiency

Job description

Job Advert

NWF Fuels are recruiting a Customer Service Advisor to join our well‑established, high performing, fast‑paced team, based in Hampswaithe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• £26,000 per annum plus bonus opportunity
• Monday to Friday
• Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
• 33 days holiday including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parkin

Day to Day

• Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak period
• Recording all data accurately into our systems keeping customer records up to date

What Will You Bring?

• Previous experience in a customer focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLA's
• Strong interpersonal skills with the ability build relationships both with customers and other internal departments
• Computer literate including Microsoft Office

Who are NWF Fuels?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.