Customer Care Advisor

CareCo Company; Braintree; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

32 days annual leave

On-site parking

CareMiles staff discounts

Life insurance

Employee referral scheme – £500

Job summary

CareCo is seeking a Customer Care Advisor to join our HQ team in Braintree. This full-time role (40 hours per week) involves handling calls, emails and live chats, updating customer accounts and processing refunds or returns. You will represent CareCo with empathy, delivering excellent service to every customer.

We offer 32 days of annual leave, on-site parking, CareMiles discounts and a supportive work environment focused on people, growth and recognition.

Qualifications

• Exceptional customer service skills demonstrated through previous work experience.
• Excellent listening, verbal and written communication skills with the ability to adapt based on the individual.
• The ability to solve problems proactively and efficiently.
• An empathetic, caring and patient approach.
• Computer/IT proficiency, with the ability to learn and master our computer systems.

Responsibilities

• Act as an ambassador for CareCo, providing the very best customer service at all times.
• Handle inbound and outbound calls, emails and live chats from customers with professionalism and empathy.
• Maintain and update customer accounts.
• Manage and organise refunds, replacements and product returns.

Skills

Customer service

Active listening

Verbal communication

Written communication

Empathy

IT proficiency

Multitasking

Job description

Salary: £27,295 per annum
Contract: Permanent
Hours: Full time, 40 hours per week over 5 days
Shifts: Rota over 7 days of Monday to Saturday, 08:00 – 17:00 / 09:00 – 18:00, Sunday 10:00 – 16:30
Location: CareCo HQ, Braintree

At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them.
Our Customer Care Department is the first point of contact for customers with any questions or concerns. As a team we strive to ensure that every customer feels heard, supported and that their needs continue to be met.
As a Customer Care Advisor you will:

• Act as an ambassador for CareCo, providing the very best customer service at all times
• Handle inbound and outbound calls, emails and live chats from customers with professionalism and empathy
• Maintain and update customer accounts
• Manage and organise refunds, replacements and product returns

About You

To be considered for the position of Customer Care Advisor, you will need:

• Exceptional customer service skills demonstrated through previous work experience
• Excellent listening, verbal and written communication skills with the ability to adapt based on the individual
• The ability to solve problems proactively and efficiently
• An empathetic, caring and patient approach
• Computer/IT proficiency, with the ability to learn and master our computer systems
• The ability to multitask and manage your own workload

Experience within a busy call centre environment is highly desirable.

About Us

At CareCo we celebrate our people — their milestones, their growth, and the everyday moments that matter. Our benefits are built to support your life, not just your work. As a Customer Care Advisor, we’ll offer you:

• 32 days annual leave (including bank holidays), with extra days when you stick with us
• Option to buy and sell annual leave
• Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands
• Life-event vouchers to celebrate milestones such as welcoming a new baby or getting married
• Employee loyalty rewards, including holiday vouchers
• Free on-site parking
• Driving lesson contribution to help you learn to drive*
• Employee Assistance Programme for 24/7 confidential support
• Life insurance
• Free annual flu jab
• Annual eye test contribution
• Employee referral scheme – earn £500 for referring a friend
• Reimbursement of professional membership related to your role

We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.

*Eligibility for benefits based on length of service

30 Oct 2026