Customer Care Advisor

South West Recruitment; Liss Forest; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Bus/transport discounts

Pension scheme

Eye tests vouchers

Gym membership discount

Charity involvement

Perkbox rewards

Free parking

Dress-down days

Free fruit

Cycle to work

Job summary

South West Recruitment Ltd is seeking a Customer Care Advisor for a Ringwood, Hampshire-based role. The position is hybrid after training and involves handling inbound inquiries across phone, email, and other channels, with a focus on upselling and delivering a high standard of customer service.

The role offers 40 hours per week, with shifts rotating between day and out-of-hours options, and includes excellent training and company benefits.

Qualifications

• Inbound call centre experience is a plus.
• Strong customer service and communication skills.
• Ability to upsell and cross-sell to increase revenue.
• Comfort with multi-channel customer interactions (phone, email, etc.).

Responsibilities

• Handle inbound inquiries via phone, email, and other channels.
• Resolve issues with first point of contact when possible.
• Upsell and cross-sell on customer interactions.
• Document interactions accurately in the company database.
• Collaborate with internal teams to provide solutions.
• Maintain professionalism and adhere to company policies.

Skills

Customer service

Upselling

Multichannel

Communication

Teamwork

Job description

Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Care Advisor to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves the managing of emails and various other "back office" tasks. Full training is provided for all elements of the role

*This Customer Care Advisor position is Hybrid for the Ringwood, Hampshire office following training*

Key Responsibilities of the Call Center Agent

• Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
• Customer Care Advisor will be Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
• Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
• Documenting interactions accurately and updating customer information in the company database.
• Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintaining a high level of professionalism and adhering to company guidelines and policies.
• Upselling and cross selling on every opportunity presented in order to increase revenue
• Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
• Place customer orders and resolve all customer enquiries at first point of contact efficiently
• Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
• Take ownership of personal development and performance
• Work as a team in a fast-paced target driven environment

Job Title: Customer Care Advisor

Salary: £12.30 per hour standard hours (£25,584 per annum) or an Out of Hours opportunity paid at £14.55 per hour 10pm to 8am

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Shifts are Hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity)

Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm

Shifts on a rotating pattern

• 40 hrs a week
• Full training provided and paid for
• Accessible by bus
• Free parking off site

Company Benefits for permanent employees:

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24-hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeships qualifications and career flight path schemes
• Recognition and rewards via Perkbox.
• Free car parking
• Weekly dress down day
• Free fruit
• Cycle to work scheme

Job Title: Customer Care Advisor Job Reference: 45991 Salary: £25,584 - 30,262 per year Sector: Location: