Customer Service Advisor – Dutch And French Speaking – Hybrid

South West Recruitment; Greater London; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Overtime opportunities

20 days annual leave

Cycle To Work Scheme

Home Computing Scheme

Job summary

South West Recruitment Ltd. is recruiting a Multi Lingual Customer Service Advisor based in Canary Wharf, London. The role requires fluent French and Dutch, delivering excellent customer care to Benelux consumers across channels in a hybrid setup.

You will handle queries and complaints with empathy, using English as a secondary language. The position includes full training, a salary of £29.5k per year, and benefits.

Qualifications

• Fluent in French and Dutch; strong English as second language.
• Excellent written and verbal communication skills in multiple languages.
• Customer care experience, preferably in the food sector.

Responsibilities

• Handle queries and complaints from Benelux consumers across channels.
• Provide multilingual customer support with empathy and clarity.
• Maintain high quality service and resolve cases with personalised solutions.

Skills

French & Dutch fluency

Empathetic communication

CRM (Salesforce) knowledge

Google Suite & MS Office

Shift flexibility

Team player

Customer care experience

Food industry knowledge

Tools

Salesforce

Job description

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Service Advisor to speak both French and Dutch.

As a Customer Service Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skills required for the Multi Lingual Customer Service Advisor:

• Fluent French & Dutch speaker
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

£29,500 per annum

Hours:

Monday to Friday 7.30am - 4pm / Saturday 8am-1pm (40 hours per week)

• Full training provided and paid for
• Accessible by bus and Tube

Company Benefits:

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward;
• Cycle To Work Scheme;
• Home Computing Scheme;
• Excellent onsite training and induction;
• Staff room with complementary refreshments;
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars;
• Weekly dress down days;
• Involvement with local charities and fundraising days/events;

Job Title: Customer Service Advisor – Dutch and French Speaking – Hybrid Job Reference: 46367 Salary: £29.5k per year Sector: Location:

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