Customer Service Advisor

High Profile Resourcing Ltd; Grangemouth; On-site; GBP 24,000 - 26,000; Full time

Job summary

A customer service-focused company based in Grangemouth is looking for proactive Customer Service Advisors. In this role, you will be the first point of contact for customer queries, handling various service inquiries via phone and email. The ideal candidate will bring strong communication skills and have prior experience in customer-facing roles. The position offers paid overtime, flexible shifts, and a supportive onboarding program, ensuring your long-term growth within a trusted organization.

Benefits

Paid overtime

Flexible shift options

Comprehensive onboarding programme

Ongoing coaching and development opportunities

Qualifications

• Experience in a customer-facing role such as call centre, retail, or hospitality.
• Confidence navigating new systems and multitasking in real-time environments.
• Willingness to learn and adapt in a collaborative team-oriented workplace.

Responsibilities

• Be the first point of contact for customer queries via phone and email.
• Handle customer orders, updates, and service enquiries.
• Provide thoughtful, solution-focused support for various customer issues.

Skills

Strong communication skills

Attention to detail

Ability to multitask

Problem-solving skills

Job description

Customer Service Advisors

Location: Falkirk

Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
• Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessaryStay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You'll Bring

• Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You'll Gain

• Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV