Customer Service Advisor

Anderson Knight; Glasgow; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading financial services organization is seeking a Customer Service Advisor in Glasgow. You will provide exceptional support to customers facing financial difficulties, ensuring empathetic interactions and compliance with standards. Key qualities include strong customer service skills and attention to detail. The role offers hybrid working after initial training, a competitive salary of £23,000-£25,000 and various benefits such as 33 days holiday and a generous pension contribution.

Benefits

33 days holiday

Additional day off for birthday

Discretionary bonus scheme

15% pension contribution

Private medical insurance

Qualifications

• Experience in financial services or collections is advantageous.
• Ability to manage sensitive conversations with empathy.
• Good understanding of Treating Customers Fairly (TCF) principles.

Responsibilities

• Provide first-class support to customers with payment issues.
• Take inbound and outbound calls while recording information.
• Work with customers to carry out affordability assessments.
• Build trust through clear communication and effective negotiation.
• Achieve performance targets and demonstrate resilience.

Skills

Customer service experience

Empathy and discretion

Communication skills

Attention to detail

Job description

Overview

Anderson Knight is delighted to be partnering with a leading financial services organisation to recruit a Customer Service Advisor within their Payment Support Team.

This is a fantastic opportunity for someone who thrives on problem-solving, building strong customer relationships, and delivering excellent service in a supportive team environment. You’ll be at the heart of helping customers who may be experiencing financial difficulties, guiding them towards fair, sustainable, and positive outcomes.

Working hours

Working hours:

• Monday to Friday (rotational shifts):
• 8am–4pm (3 weeks)
• 12pm–8pm (1 week)
• Weekend cover: 1 in 4 weekends (Saturday or Sunday, 9am–5pm or 10am–6pm) – with a day off in lieu.
• Hybrid working: After training and probation, typically 2 days in the office and 3 days from home.

Salary: £23,000-£25,000

What you’ll be doing

• Providing first-class support to customers who have fallen behind on payments, ensuring every interaction is handled with empathy and professionalism.
• Taking inbound and outbound calls, accurately recording information, and maintaining compliance with company and regulatory standards.
• Working with customers to understand their circumstances, carrying out affordability assessments, and agreeing on suitable repayment solutions.
• Building trust through clear communication and effective negotiation while always putting fair customer outcomes first.
• Achieving performance targets while demonstrating resilience and a proactive approach to challenges.

What we’re looking for

• Experience in financial services or collections would be an advantage, but strong customer service experience is most important.
• The ability to manage sensitive conversations with empathy and discretion.
• A good understanding of Treating Customers Fairly (TCF) principles.
• Excellent communication skills and a high level of attention to detail.
• A positive, solutions-focused mindset and a genuine desire to help customers.

Benefits

• 33 days’ holiday (25 days annual leave + 8 public holidays).
• An additional day off for your birthday.
• Discretionary bonus scheme.
• 15% pension contribution.
• Private medical insurance and eyecare support.

If you’re looking for a role where you can make a real difference to customers, with a company that values fairness, flexibility, and care, we’d love to hear from you.

Please send your CV in confidence to apply.