Customer Service Advisor

TN United Kingdom; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dynamic Customer Service Advisors to join their Exeter team. This full-time, office-based role offers a supportive environment where you can thrive and develop your skills. With a focus on customer experience, you will engage with customers through calls and emails, providing solutions and advice. Enjoy a shorter work week, generous annual leave, and a range of perks including staff discounts and a pension scheme. If you're passionate about customer service and eager to contribute to a collaborative team, this opportunity is perfect for you.

Benefits

28 days annual leave

Staff discount

Access to discount hub

Free onsite parking

Secure bike storage

Company pension scheme

Quarterly business presentations

Reward and recognition awards

Qualifications

• Experience in a customer service environment, either over the phone, online, or face to face.
• Dynamic and focused on customer experience with ambition to grow.

Responsibilities

• Answering inbound phone calls and emails from customers.
• Handling pre-sale and post-sale customer service enquiries.
• Liaising with suppliers and other departments to support customers.

Skills

Customer Service Experience

Problem Solving

Attention to Detail

Team Player

Job description

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Type : Full Time
Contract : Permanent
Hours: 40
Location : Exeter
Pay : Competitive

We are looking for new Customer Service Advisors to join our team in Exeter!

This is an office based role, so please ensure that you can reliably commute to: Unit 12 Norman Court, Budlake Road, Marsh Barton, Exeter, EX2 8PY

WHO ARE WE LOOKING FOR?

We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.

Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player , have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.

The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers.

No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

WHAT WILL YOU BE DOING?

• Answering inbound phone calls and emails from customers
• Responding to voicemails and managing social media interactions
• Product advice for vehicle components (training given)
• Handling pre-sale and post-sale customer service enquiries
• Liaising with suppliers, couriers and other departments in support of our customers

A shorter work week - 4 days per week, 8am to 7pm, with 1 hour of breaks.

SO, WHAT’S IT LIKE WORKING WITH US?

Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best.

We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:

• 28 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7-days a week
• Secure bike storage for any cyclists among you
• Company pension scheme
• Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
• Quarterly, reward and recognition awards!

So, if you’d like a new challenge and you think you'd be a good fit for our team, we'd love to hear from you!