Customer Service Advisor

Stratos Solutions Inc.; Clyst Honiton; On-site; GBP 25,000; Full time

Job summary

A leading manufacturer in Exeter is seeking a Customer Service Advisor for a permanent office-based role. The position involves customer liaison, administrative tasks, and collaboration with teams. The ideal candidate will be detail-oriented and IT literate, with excellent organizational skills. Benefits include 24 days holiday, free parking, and ongoing training.

Benefits

24 days holiday (rising to 27 days)

Bank Holidays

Free onsite parking

Free refreshments

Flexitime

Cycle to work scheme

Free eye tests

Staff discounts

Ongoing training & development support

Qualifications

• IT literacy, especially within Microsoft Office.
• Prior knowledge of CRM systems preferred but training provided.

Responsibilities

• Answering phone calls and emails from customers, handling complaints.
• Collaborating with the sales team and external distribution companies.
• General administrative tasks including order processing.

Skills

Attention to Detail

Organizational Skills

Multi-tasking

Tools

Microsoft Office

CRM Systems

Job description

Customer Service Advisor – Exeter (EX5) – 8:30-17:00 (Monday – Friday) - £25,000 + Benefits (24 days holiday + Bank Holidays, Free parking, Cycle to work scheme + more)

Elite Recruitment is recruiting for a Customer Service Advisor for one of our clients, a leading manufacturer in their field, based in Exeter (EX5). This permanent role is office-based, working from 08:30 to 17:00, Monday to Friday.

Why this role?

Salary: £25,000

Benefits: 24 days holiday (rising to 27 days) plus Bank Holidays, free onsite parking, free refreshments, flexitime & cycle to work scheme, free eye tests & staff discounts, ongoing training & development support.

Location:

Exeter (EX5)

Key Responsibilities

1. Customer liaison – answering phone calls and emails from customers, including handling complaints, and updating customer records accordingly.
2. Internal liaison – collaborating with the sales team, warehouse, and external distribution companies.
3. General administrative tasks including order processing and invoice issuance.

What You'll Bring

1. IT literacy, especially within Microsoft Office. Prior knowledge of CRM systems is preferred but not essential, as full training will be provided.
2. Excellent attention to detail, organizational skills, and ability to multi-task.
3. Confidence working both independently and within busy teams.

If this sounds like you, apply via this job board or contact Amber at Elite Recruitment for further information.