Customer Service Advisor

City West Country Group; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the motor industry is seeking a Customer Service Advisor to enhance customer service levels. The role involves making calls to customers, gathering feedback, and collaborating with various teams to ensure customer satisfaction. The position offers comprehensive training and career progression opportunities.

Benefits

25 Days holiday (plus bank holidays)

Commission scheme

Car Benefit Scheme (NELS)

Scottish Widows Pension Scheme

Employee Assistance Programme

Life Assurance

Excellent training and support

Career progression

Cycle to work scheme

Eye care vouchers

Qualifications

• Excellent customer service experience required.
• Dynamic and driven personality needed.

Responsibilities

• Responsible for making pre & post calls to customers.
• Maximise opportunity for customer feedback.
• Ensure customer focus is priority.

Skills

Customer Service

Telephone Skills

Administration

IT Skills

Tools

Excel

Job description

Location:Site 5, Hill Barton Industrial Estate, Exeter
Hours:Monday to Friday 08.30 - 17.30 with 1 hour lunch
Salary:£25,843 per annum (OTE £27,626 per annum)

A little about us
City West Country Limited, a privately owned enterprise with over three decades of experience in the motor industry, proudly operates the Mercedes-Benz South West brand across our four dealerships in Exeter, Taunton, Plymouth, and Truro. As part of the City West Country team, you’ll benefit from our years of expertise, a commitment to professional growth, and a structured development path supported by comprehensive training from Mercedes-Benz Head Office.

About the Role
The role is to maintain City West Country (CWC) fleet reputation of excellent customer service by expanding customer contact to increase customer service levels.

What can we offer you?

• 25 Days holiday (plus bank holidays)
• Commission scheme
• Car Benefit Scheme (NELS)
• Scottish Widows Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Excellent training and support
• Career progression
• Cycle to work scheme
• Eye care vouchers
• Long Service awards

Customer Service Advisor Responsibilities

• Responsible for making pre & post calls to customers
• Maximise opportunity for customer feedback
• Effectively liaise with fleet sales, operations and logistics teams
• Ensure customer focus is priority
• Reviews customer feedback and helps to implement improvements.

What's required from you?

• Excellent customer service experience
• Good telephone skills
• Dynamic and driven
• Good administration and IT skills including Excel.

City West Country Core Behaviours:

Driving Sales–Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service–Focuses on the needs of customers to improve service and sales

Planning & Organising– Organises own workload effectively, prioritising to deliver to deadlines

Analytical Ability & Decision Making–Demonstrates sound judgement in making decisions

Teamwork & Coaching–Quickly builds rapport and establishes relationships with others

Motivation–Demonstrates a positive attitude and takes responsibility for their own actions