Customer Service Advisor

Grafters Recruitment Consultants Ltd; England; On-site; GBP 26,000 - 28,000; Full time

Job summary

A logistics company in the UK is seeking a customer service representative to manage shipment quotes and track deliveries. In this fast-paced role, you will liaise with agents and resolve issues while providing excellent customer service. Strong organisational and communication skills are essential, along with proficiency in Excel. The position is full-time, Monday to Friday, with a salary range of £26,000 to £27,500 annually.

Qualifications

• Ability to manage multiple tasks and jobs efficiently.
• Proficient in handling customer service inquiries.
• Calmly resolve issues to ensure customer satisfaction.

Responsibilities

• Quote customers for shipments across the UK and internationally.
• Liaise with agents and hauliers for booking and delivery.
• Track shipments and resolve issues that arise.

Skills

Organisational skills

Strong customer service experience

Problem-solving skills

Excel proficiency

Team communication

Calculator confidence

Job description

This is a very fast pased role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.

Tracking shipments and resolving issues that may arise on route.

Guiding customers on documents, clearance requirements and transit times.

Providing clearance information to agents.

Ability to calculate volumetric weights of shipments and price accordingly.

Answering the phone to deal with enquiries.

Skills

• Organisational skills able to deal with numbers of jobs at once
• Strong customer service experience
• Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company
• Confident with excel and emails
• Working well with others and keeping up stog lines of communication
• Dealing with emails and telephone quotes.
• People requesting charge for shipping from around the world.
• Contacting Airlines requesting quotes and speaking to the customers.
• Someone who is confident and good with a calculator/figure.
• Sending out quotes to customers.

Monday-Friday 8:30am-5:30pm

Salary £26,000-£27,500pa

We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.