Customer Service Advisor

Arnold Clark Group; East Kilbride; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the automotive sector is seeking a proactive Customer Service Advisor for their Bumblebee EV team in East Kilbride. This full-time role involves providing exceptional service, managing customer queries, and ensuring smooth operations across departments. The ideal candidate will possess strong communication skills and thrive in a fast-paced environment, contributing to a diverse and inclusive workplace culture.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Proactive and enthusiastic personality.
• Ability to handle busy and fast-paced environments.

Responsibilities

• Responding to email and telephone queries in a timely manner.
• Assisting with customer complaints and managing ticket assignments.
• Liaising with internal departments for order flow management.

Skills

Multi-tasking

Strong communication skills

Adaptability

Active listening

Job description

We are recruiting a proactive and enthusiastic Customer Service Advisor to join our Bumblebee EV team in our East Kilbride office.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday – Friday 8.30am – 5pm

About the role

As a Customer Service Advisor, you will be the face of Bumblebee and provide our customers with exceptional service from first contact. You will also assist across departments to help facilitate a smooth and effective service.

This role will suit someone with a positive and outgoing personality who loves to give the best customer service they can, every time. A keen eye for detail and a calm approach to a busy and fast-paced environment will be essential for the successful candidate.

Day-to-day duties

• Responding to email and telephone queries in a timely manner
• Assisting with customer complaints
• Managing ticket assignment within our CRM system
• Responding to customer and internal sales enquiries regarding order and stock status updates, including promptly issuing any test certificates
• Liaising with other internal departments including Logistics and Sales to ensure timely order flow management
• Managing daily inbound calls and diverting where required

Essential skills

• Ability to multi-task
• Strong communication skills
• Ability to adapt and think on your feet
• Active listening skills

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.