Customer Service Advisor

HSBC; Blantyre; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a leading bank as a Customer Service Advisor in Scotland. This role offers a competitive salary starting from £24,000 for a 35-hour week, along with benefits such as free parking, on-site gym, and hybrid working options. Ideal candidates will have strong communication and customer-centric skills, and a commitment to delivering quality service.

Benefits

Free parking

On-site gym

Lunch on us for first four weeks

Subsidized on-site nursery

25 days’ paid holiday (+ bank holidays)

Employee discounts

Pension/healthcare schemes

Qualifications

• No prior banking or customer service experience required.
• Commitment to the role for a minimum of 12 months.

Responsibilities

• Deliver exceptional customer service and resolve queries.
• Participate in a comprehensive training program.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

Join to apply for the Customer Service Advisor role at HSBC

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Join to apply for the Customer Service Advisor role at HSBC

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £24,000 for a 35-hour week, we offer free parking, on-site gym, ‘lunch on us’ for your first four weeks, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

Skills

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
• Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability: resolve customer queries in-line with policy and guideline.
• Following Process: follow procedures or making appropriate escalations where necessary.
• Digital Fluency: have confidence and a good capability with technology.
  
  

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our Application Process Consists Of

• Online Contact Centre Skills Assessment
• A telephone-based Recruiter Interview
• Final face-to-face interview with the business and an online Values Based Assessment
  
  

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. Please note, our contact centre team will be moving to Maxim Park ML1 4WQ in 2025, so please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If You Have a Need That Requires Accommodations Or Changes During The Recruitment Process, Please Get In Touch With Our Recruitment Helpdesk

Email: [e-mail]

Telephone: [phone]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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