Customer Service Advisor

Acu IT; East Kilbride; On-site; GBP 22,000 - 28,000; Full time

Job summary

Acu IT is seeking a passionate Customer Service Advisor to join their dynamic team in East Kilbride. This full-time role involves managing customer interactions, ensuring top-tier service, and collaborating with internal teams. The ideal candidate will possess strong communication skills and the ability to multitask in a fast-paced environment.

Benefits

Competitive Salary + Bonus Scheme

Contributory Pension Plan & Life Assurance

Employee Assistance Programme

Generous Annual Leave

Flexible Benefits Programme

Exclusive Discounts at over 800 retailers

Qualifications

• Strong customer service skills with a professional communication style.
• Ability to multitask and thrive in a fast-paced environment.
• Confidence in handling challenging conversations and resolving issues.

Responsibilities

• Handle inbound and outbound customer calls and emails.
• Accurately input customer orders using AS400/SAP systems.
• Collaborate with internal teams to resolve service issues.

Skills

Customer service skills

Communication

Multitasking

Problem-solving

Time management

Tools

Microsoft Word

Microsoft Excel

AS400/SAP

Job description

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Company Description

Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller, employing over 24,000 people across Europe. In the UK, Mller develops, manufactures, and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked No.7 in The Grocers Top 100 list of Britain's Biggest Brands and is the 7th most chosen brand in the UK.

Job Description

We are recruiting for a Customer Service Advisor in East Kilbride. This is a full-time position, 40 hours per week, working 5 days over 7.

Join Mller, a market leader in dairy excellence! Our mission is to become the biggest and best dairy company in the UK and Ireland. We are looking for a passionate and experienced Customer Service Advisor to join our dynamic team.

What You'll Do

• Handle inbound and outbound customer calls and emails, ensuring a top-tier customer experience.
• Accurately input customer orders using AS400/SAP systems.
• Maintain and update trackers, reports, and customer data files.
• Collaborate with internal teams (Production Planning, Commercial, MMID) to resolve service issues.
• Follow structured processes and standard operating procedures to drive continuous improvement.

What We're Looking For

• Strong customer service skills with a professional communication style.
• Ability to multitask and thrive in a fast-paced environment.
• Confidence in handling challenging conversations and resolving issues.
• Proficiency in Microsoft Word and Excel.
• Excellent listening, planning, and time management skills.
• Logical thinker with a problem-solving mindset.

What You'll Get

• Competitive Salary + Bonus Scheme
• Contributory Pension Plan & Life Assurance
• Employee Assistance Programme
• Generous Annual Leave (increasing with service)
• Flexible Benefits Programme
• Exclusive Discounts at over 800 retailers

Ready to Apply?

If you're ready to bring your skills to a company that values excellence and customer satisfaction, we would love to hear from you. Apply today at www.mullercareers.co.uk.

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Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Administrative and Support Services