Online Customer Service Advisor

Confidential; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Full training provided

Stable full-time opportunity

Long-term career prospects

Job summary

Confidential is seeking an experienced Online Customer Service Advisor to join a busy online service team. You will handle orders, enquiries and ensure a seamless customer experience from order placement to delivery in a fast-paced environment.

This temporary-to-permanent role offers full training, regular Monday–Friday hours and long-term career prospects within a established business. Immediate start preferred.

Qualifications

• Previous office-based customer service experience
• Strong telephone and email communication skills
• Excellent attention to detail
• Good organisational and time management skills
• Strong IT and data entry skills
• A proactive and positive approach to problem-solving
• The ability to work effectively as part of a team
• A professional and customer-focused attitude

Responsibilities

• Processing customer orders accurately and efficiently
• Handling inbound and outbound customer enquiries
• Responding to customers via telephone, email and online chat
• Supporting customers with website navigation and online ordering
• Tracking orders and providing delivery updates
• Liaising with courier networks to resolve delivery queries
• Communicating with internal teams to ensure orders are processed smoothly
• Maintaining accurate customer and order records
• Providing general customer service and administrative support

Skills

Customer service

Telephone communication

Data entry

Attention to detail

Teamwork

Tools

CRM software

Job description

Online Customer Service Advisor

We are looking for an experienced Customer Service Advisor to join a busy and fast-paced online customer service team. This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering outstanding service across multiple communication channels. Working as part of a supportive team, you'll be responsible for managing customer orders, handling enquiries and ensuring a seamless customer experience from order placement through to delivery. This is a temporary to permanent contract requiring an almost immediate start.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Handling inbound and outbound customer enquiries
• Responding to customers via telephone, email and online chat
• Supporting customers with website navigation and online ordering
• Tracking orders and providing delivery updates
• Liaising with courier networks to resolve delivery queries
• Communicating with internal teams to ensure orders are processed smoothly
• Maintaining accurate customer and order records
• Providing general customer service and administrative support

About You

We're looking for someone with previous experience in a customer service or administration role who enjoys working in a busy office environment.

You’ll have:

• Previous office-based customer service experience
• Strong telephone and email communication skills
• Excellent attention to detail
• Good organisational and time management skills
• Strong IT and data entry skills
• A proactive and positive approach to problem-solving
• The ability to work effectively as part of a team
• A professional and customer-focused attitude

What's on Offer?

• Full training provided
• Monday to Friday working hours
• Stable, full-time opportunity
• Supportive team environment
• Long-term career prospects within an established business

This role would suit an organised and enthusiastic customer service professional who enjoys building relationships, resolving queries and ensuring customers receive an exceptional experience.