Customer Service Advisor

TN United Kingdom; Crawley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An independent family-run business with over 40 years of experience in providing free prescription deliveries is looking for a dedicated individual to join their team. The role involves processing orders and managing queries, requiring excellent communication skills and the ability to handle urgent tasks. This supportive and vibrant office environment offers a casual dress code, company events, and on-site parking. If you thrive in a team setting and are self-motivated, this could be the perfect opportunity for you.

Benefits

Casual dress code

Company events

On-site parking

Sick pay after probation

Supportive office environment

Qualifications

• Strong communication skills are essential for interacting with patients and nurses.
• Must be able to manage multiple urgent tasks efficiently.

Responsibilities

• Process orders over the phone for nurses and patients.
• Manage queries related to orders and services.
• Investigate delivery issues and delays.

Skills

Effective telephone communication

Empathetic listening

Verbal communication skills

Written communication skills

Confidence with new technologies

Self-motivated

Teamwork

Task management and prioritization

Job description

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An independent family-run business that has been providing free prescription deliveries for over 40 years.

Job Description

1. Processing orders on the phone for Nurses and Patients
2. Managing queries relating to orders, products, or other services
3. Investigating any delays or delivery issues
4. Working with the warehouse to ensure all orders are processed on time

The Successful Applicant

1. Effective telephone and communication skills
2. Empathetic listener who can communicate effectively with people at all levels
3. Excellent verbal and written communication skills
4. Confidence with new technologies
5. Self-motivated and enjoys working within a team
6. Ability to manage and prioritize a wide variety of urgent tasks

What's on Offer

1. Casual dress code
2. Company events
3. On-site parking
4. Sick pay after probation
5. Supportive and vibrant office environment