Customer Service Advisor

Countrywide Plc; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading housing service provider in Coventry is seeking a Customer Service Advisor to join their busy operations team. The ideal candidate will possess excellent communication skills and have some customer service experience. You'll be responsible for booking appointments, handling queries, and ensuring efficient customer service in a fun environment. This position offers a permanent contract with full-time hours and opportunities for career development.

Qualifications

• Excellent communication skills are required.
• Some customer service experience preferred.
• Candidates should be motivated and engaged to do a great job within a team.

Responsibilities

• Make outbound or respond to inbound telephone inquiries from customers.
• Book appointments and arrange surveyor visits.
• Deal with customer queries in a timely and professional manner.

Skills

Excellent communication skills

Customer service experience

Job description

Customer Service Advisor

Employer
COUNTRYWIDE MORTGAGE SERVICES

Location
Coventry

Salary
Competitive

Closing date
12 Oct 2025

Contract
Permanent

Hours
Full time

Sector
Housing & development, Estate agent

Overview

Do you have an outgoing personality? Do you like talking to people over the telephone? Would you like to work in a fun and rewarding environment? Do you want to work for a company where 90% of our progression is done internally? If the answer to these questions is yes, we may have the job for you!

We are recruiting Customer Service Advisors to work in our busy central operations team, where you will be on the phone booking appointments, arranging surveyor visits or dealing with queries from customers.

For this role you need to have excellent communication skills, ideally you will have some customer service experience and are motivated and engaged to do a great job within a great team.

People are our most important asset and we are dedicated to ensuring ambitious, able individuals can progress in their careers with the company.

Responsibilities

• Make outbound or respond to inbound telephone inquiries from customers
• Book appointments and arrange surveyor visits
• Deal with customer queries in a timely and professional manner

Qualifications

• Excellent communication skills
• Some customer service experience preferred
• Motivated and engaged to do a great job within a team