Customer Service Advisor

Travail Employment Group; Burgess Hill; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established outsourced contact center is seeking a Temporary Customer Service Advisor in Burgess Hill to handle delivery scheduling for prescription medications. The role requires excellent communication skills and empathy, ideal for engaging with sometimes vulnerable customers. Full training is provided, and the position offers a competitive hourly wage with potential for extension beyond the initial 5 weeks.

Benefits

Attendance bonus

Weekly pay

Holiday pay

Qualifications

• Strong communication skills and enjoyment for engaging with customers.
• Empathetic communication style, comfortable with vulnerable customers.
• Ability to use computers and accurately record information.

Responsibilities

• Making outbound calls to schedule delivery of prescription medications.
• Updating a centralized database with information from calls.

Skills

Excellent communication skills

Empathy

Ability to engage with customers

Comfortable using computers

Job description

Customer Service Advisor

Burgess Hill, Temporary (at least 5 weeks), £12.21 p / h (+ £1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holiday

The Role

Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.

Initially this is for a 5-week assignment, but there is potential it could extend beyond this date. Please only apply if you can start immediately and are available to work full-time until at least the end of December.

Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.

Responsibilities

• Making outbound calls to customers to arrange delivery of prescription medications
• Updating a centralised database with information gained within the calls.

Requirements

We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude.

This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.

Company Information

Our client is a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3-minute walk from the mainline train station.

Package

• £12.21 p / h (+ £1ph attendance bonus) (permanent salary would be £25,396.80 + attendance bonus of up to £2080 per year)
• Monday to Friday 9am - 6pm
• Weekly pay
• Holiday pay